Last updated: September 2026

Privacy Policy
Jigsaw Day Nursery is committed to protecting the privacy and personal information of the families, prospective families and other individuals who use our website or contact us.
This Privacy Policy explains how information submitted through our website may be collected, used and protected.
Who We Are
Jigsaw Day Nursery operates two nursery settings in Coventry: Jigsaw Earlsdon and Jigsaw City Centre.
For the purposes of this website, references to “Jigsaw”, “we”, “us” or “our” mean Jigsaw Day Nursery and the relevant organisation responsible for operating the nursery setting concerned.

Information We May Collect
When you use our website or contact us through an online form, you may choose to provide information including:

• your name;

• email address;

• telephone number;

• your child's name;

• your child's date of birth;

• the Jigsaw nursery you are interested in;

• information about the childcare you are looking for; and

• any other information you choose to include within your enquiry.
   

We may also receive certain technical information relating to the use of our website, such as browser or device information, IP address and information collected through cookies or similar technologies.

How We Use Your Information

Information submitted through the Jigsaw website may be used to:

• respond to your enquiry;

• contact you about nursery availability;

• arrange a nursery visit;

• provide information about our childcare services;

• answer questions about fees and funded childcare;

• respond to requests for nursery policies or other information;

• manage enquiries from prospective families;

• maintain the security and operation of our website;

• understand how our website is being used; and

• meet our legal and regulatory obligations where applicable.
   

We will only use personal information where we have an appropriate lawful basis for doing so.

Information About Children

Our website enquiry form may allow parents or carers to provide limited information about a child, such as their name and date of birth, where this is relevant to a childcare enquiry.

Please do not submit unnecessary sensitive or confidential information about a child through the general website enquiry form.

If further information is required in connection with a nursery application or a child's care, we will explain how that information should be provided.

Nursery Enquiries

Submitting an enquiry through our website does not guarantee the availability of a nursery place.

Information provided through an enquiry may be used by our team to contact you to discuss your childcare requirements, answer questions and arrange a visit where appropriate.

Famly

Jigsaw uses Famly as part of its communication with families whose children attend our nurseries.

The use of personal information within Famly may be subject to additional privacy information and the terms and privacy arrangements applicable to that service.

Our public website should not be used as a substitute for the usual communication channels provided to existing Jigsaw families.

Sharing Personal Information

We do not sell personal information.

We may share personal information with organisations that provide services necessary for us to operate our website or nursery business, where there is an appropriate reason to do so.

This may include providers of website hosting, IT systems, communications or other professional services.
Information may also be disclosed where we are required to do so by law, regulation, a court, a regulator or another competent authority.
Where third parties process personal information on our behalf, we expect appropriate arrangements to be in place to protect that information.

Cookies

Our website may use cookies and similar technologies to enable functionality, understand website use and improve visitors' experience.
Further information can be found in our Cookie Policy.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

How Long We Keep Information

We will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, including where information needs to be retained to meet legal, regulatory, safeguarding, accounting or other legitimate requirements.

Different categories of information may therefore be retained for different periods.

Keeping Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through the general website contact form.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may provide you with rights relating to your personal information, including the right to:

• request access to personal information held about you;

• request correction of inaccurate information;

• request deletion of information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain uses of your information;

• request transfer of certain information where applicable; and

• withdraw consent where processing is based upon consent.
   

Not every right applies in every circumstance.

If you would like to exercise a data protection right or have a question about how Jigsaw uses your information, please contact us.

Marketing Communications

We will not use information submitted through a general nursery enquiry to send unrelated marketing communications unless we have an appropriate lawful basis to do so.

Where you have chosen to receive marketing communications, you may ask us to stop sending them at any time.

Links to Other Websites

Our website may contain links to third-party websites.

Jigsaw is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy information provided by any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process information.

The latest version will be published on this page.

Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Jigsaw Day Nursery
Email: Info@jigsawdaynursery.co.uk
Telephone: (024) 76 711 662
Address: Jigsaw Day Nursery, 85 Moor St, Earlsdon, Coventry, CV5 6EY

If you remain concerned about the way your personal information has been handled, you also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Statutory information:

Registered in England and Wales
Registered Company No: 11769597
Registered Office: Jigsaw Day Nursery, 85 Moor St, Earlsdon, Coventry, CV5 6EY

Registered in England and Wales
Registered Company No: 14903487
Registered Office: 6 Queen Victoria Rd, Coventry CV1 3JH